SHIPPING AND RETURNS

DELIVERY

Free shipping is offered on all Romilly Wilde orders over £125 in the UK. Standard courier charges will apply on smaller UK orders and outside the UK.  Cut off time for receiving orders is 1pm – Goods will be despatched that working day, or latest working day 2, using next day delivery via DPD (only applies to UK).  All details will be sent to you via email on your order confirmation. International delivery will be subject to their tracking system, and you will be notified of its status.

Please refer to the separate ‘Delivery & Returns’ section on the website.  We would ask you to inspect the Goods upon delivery to check that your order is complete.  Should there be any problem with the Goods please notify us as soon as practicable and in any event within 48 hours of Receipt of the Goods.

RETURNS AND REFUNDS

Our customers are much valued, so if after receiving an order you change your mind, you are entitled to a full refund, no questions asked. However, goods being returned to us must be in their original, un-opened and unused condition.  It is easy to detect whether product has been dispensed from the pumps, and we remain within our rights to not issue a refund if this is shown to be the case.  If however you have a complaint after using the product, please contact customerservices@romillywilde.com.  If any of your products fail or are faulty, please return to the address below with all your details  and reasons for return.  All returns to be sent to:

Romilly Wilde

c/o Westex

Parkside House

Riverway

Harlow

Essex CM20 2DW

PRICES

All prices are shown on the website in GBP sterling (£), inclusive of UK VAT.  All payments may be made by any of the credit, debit or charge cards listed on the website upon completion of the transaction. As the Buyer, you will be liable for any exchange rate charges made by your card issuer.  All prices are as stated on the Website, but Romilly Wilde reserves the right to adjust prices without prior notice.

PAYMENT DETAILS AND SECURITY

All payments to Romilly Wilde are handled securely.  Payment will be debited from your card immediately on placing the order for the Goods you have purchased.  Upon processing a transaction we will issue you with an electronic transaction receipt, which will be sent to the email address you provide. Payment can be made by any of the following methods:  Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal.  Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card.  If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Romilly Wilde, we will not be liable for any delay or non-delivery of merchandise.  Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.  Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

CANCELLATION RIGHTS

Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, opened and unused condition.  It is easy to detect whether product has been dispensed from the pumps, and we remain within our rights to not issue a refund if this is shown to be the case.  For further details of how to return merchandise please see our Returns Section.  You can submit your cancellation notice by email to us at customerservices@romillywilde.com.  Your statutory rights are not affected.

COMPLAINTS OR QUERIES

Should you ever have the need to make a complaint or have a query, we will endeavour to respond within a 24 hour period.  Please contact our Customer Services Team customerservices@romillywilde.com or call (44) 0203 870 9235 If you want to make a return please go to returns on the navigation bar at the bottom of the web page.