Terms and Conditions
TERMS & CONDITIONS
If you are a new Romilly Wilde customer, hello and thank you for visiting our online showcase site. You don’t need to register your details and can check out as a guest. If you register with us, you will receive any promotions or offers via email. It won’t take long to register your details and you can opt for your personal details to be securely saved.
The following terms and conditions apply to all transactions on www.romillywilde.com (hereinafter called the “website”) including telephone sales and the use of the website itself. These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Romilly Wilde is the trading name of Wilde Beauty Limited, Company No: 7543855 with registered office at Alexandra House, St.Johns Street, Salisbury, UK SP1 2SB and VAT Registration No. 236251523.
All correspondence, except sales and orders and customer services, should be made via the website or email address: email@example.com.
In these terms and conditions the terms “we”, and “us”, and “our”, refer to Romilly Wilde and “you” and “your” refer to any visitor to the Website or any Romilly Wilde customer.
“Goods” are those items, which are displayed for sale on the Website.
Complimentary shipping is offered to all Romilly Wilde customers within the UK. Standard courier charges will apply outside the UK and worldwide. Cut off time for receiving orders is 1pm – Goods will be despatched that working day, or latest working day 2, using next day delivery via DPD (only applies to UK). All details will be sent to you via email on your order confirmation. International delivery will be subject to their tracking system, and you will be notified of its status.
Please refer to the separate ‘Delivery & Returns’ section on the website. We would ask you to inspect the Goods upon delivery to check that your order is complete. Should there be any problem with the Goods please notify us as soon as practicable and in any event within 48 hours of Receipt of the Goods.
RETURNS AND REFUNDS
Our customers are valued, so if after receiving an order you change your mind, you are entitled to a full refund, no questions asked. However, goods being returned to us must be in their original, opened and unused condition. It is easy to detect whether product has been dispensed from the pumps, and we remain within our rights to not issue a refund if this is shown to be the case. If however you have a complaint after using the product, please contact firstname.lastname@example.org For further details of how to return merchandise please see our Returns Section. All returns to be sent back to: XXXXX
All prices are shown on the website in GBP sterling, inclusive of UKVAT. All payments may be made by any of the credit, debit or charge cards listed on the website upon completion of the transaction. As the Buyer, you will be liable for any exchange rate charges made by your card issuer. All prices are as stated on the Website, but Romilly Wilde reserves the right to adjust adjust prices without prior notice.
PAYMENT DETAILS AND SECURITY
All payments to Romilly Wilde are handled securely. Payment will be debited from your card immediately on playing the order for the Goods you have purchased. Upon processing a transaction we will issue you with an electronic transaction receipt which will be sent to the email address you provide. Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment cared refuses to pay or does not for any reason authorise payment to Romilly Wilde, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
When an order is placed on subscription to ‘subscribe and save’ you are contracted to receive a minimum of 2 charges (paid for and delivered orders) before cancelling any product subscription. You are entitled to modify the delivery periods online through the ‘Customer Portal’ online at https://www.romillywilde.com/account/ any time, making it possible to extend delivery periods should they be arriving too soon. After 2 orders have been charged and delivered you will be able to cancel your product subscription through the ‘Customer Portal’ online.
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, opened and unused condition. It is easy to detect whether product has been dispensed from the pumps, and we remain within our rights to not issue a refund if this is shown to be the case. For further details of how to return merchandise please see our Returns Section. You can submit your cancellation notice by email to us at email@example.com. Your statutory rights are not affected.
COMPLAINTS OR QUERIES
Should you ever have the need to make a complaint or have a query, we will endeavour to respond within a 24 hour period. Please contact our Customer Services Team firstname.lastname@example.org or call XXXXXXX. If you want to make a return please go to returns on the navigation bar at the bottom of the web page.
By agreeing to these Terms & Conditions, you agree to indemnify and hold harmless Romilly Wilde, its directors, offices and employees from any, and all, third party claims, liability, dames and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the www.romillywilde.com service, your breach of these terms and conditions , your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
INTELLECTUAL PROPERTY RIGHTS
The rights in the designs and the content of this Website are owned by Romilly Wilde (Wilde Beauty Limited). Copyright and other intellectual property rights protect them. You may not copy, reproduce, modify, distribute or display any part of this site without our prior written consent. Romilly Wilde (Wilde Beauty Limited) is the owner of all trademarks in “Romilly Wilde”, and “Romilly Wilde Beauty” and “Romilly Wilde Skincare” and “Romilly Wilde Perfume”. All trademarks, product names, company names or logos featured on the website and any associated published media, are the property of Romilly Wilde (Wilde Beauty Limited).
Romilly Wilde (Wilde Beauty Ltd) is committed to ensuring that your privacy is protected and that you know how your data may be used.
These updates reflect the compliance with the new requirements under the ER General Data Protection Regulation (GDPR) and are applicable to everyone, not just EU/EEA citizens.
- Cookies – these small files let us know whether you have visited our website before, are of legal age, and for tracking which pages have been visited via Google Analytics. Coolies expire after one year and are renewed the next time you visit our website. You may also delete all cookies through your browser, at any time.
- Newsletter – When you sign up for our monthly updates and occasional marketing emails, Mailchimp securely stores your email address, name and IP address until you unsubscribe. Each newsletter we send out gives you the option to view/amend/unsubscribe at any time.
- Online Shop – when you place an order for any product, we use the personal details provided to fulfil the order. We do NOT collect any sensitive data about you or share any personal data.
If you have any questions relating to GDPR then please do not hesitate to contact email@example.com
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.